The aim of this unit is to help students understand the difference between the function of a manager and the role of a leader. Students will consider the characteristics, behaviours and traits which support effective management and leadership. In addition, this unit will introduce the concept of operations as both a function and a process which all organisations must adopt to conduct business.
Students will be introduced to contemporary and historical theories and concepts which will support their learning for this unit.
On successful completion of this unit students will have developed sufficient knowledge and understanding of how management and operations make a positive, efficient and effective contribution to an organisation at a junior level. This could be in the role of a team leader or managing a specific aspect of an operation function and/or process.
Underpinning all aspects of the content for this unit you will consider topics under two broad headings: management and operations.
By the end of this unit a student will be able to: