Courses

Developing Effective Communication in Health and Social Care

This unit aims to enable learners to understand effective communication, the barriers that may exist and ways to overcome these. The unit will give learners the opportunity to gain the interpersonal skills needed to embark on a career within the health or social care sectors.

The unit will give learners opportunities to reflect on their performance, and that of others, consolidating their learning by demonstrating their skills in a one-to-one and a group interaction in a health and social care context

 

Course Code:
NE09

Fee EU/Local Students

€350

Exam fee: €20 /module

 

Easy Pay Option:

€150 deposit

€45/ week for 5 weeks

Duration:

6 weeks

Awarding Body EDI-AWARDING BODY
Start Dates: 2 intakes/yr January/February September/October  
Entry Requirement:

Applicants must be a minimum of 18 years old
GCSE level qualifications and general IT knowledge or Equivalent

University Progression Route

 

Learning Outcome

On completion of this unit a learner should:

  • Understand effective communication and interpersonal interaction in health and social care
  • Understand factors that influence communication and interpersonal interaction in health and social care
    environments
  • Understand ways to overcome barriers in a health and social care environment
    Be able to communicate and interact effectively in a health and social care environment

 

Understand effective communication and interpersonal interaction in health and social care
Contexts: one-to-one; groups, eg formal, informal, between colleagues, between professional and people
using services, communication with professionals, multi-agency working, multi-professional working
Communication: forms, eg text messaging, written, oral, signing, symbols, touch, music and drama, objects
of reference, arts and crafts, technology
Interpersonal interaction: types, eg speech, language (first language, dialect, slang, jargon), non-verbal
(posture, facial expression, touch, silence, proximity, reflective listening)
Communication and language needs and preferences: the individual's preferred method of communication,
eg language, British Sign Language, Makaton, Braille, the use of signs, symbols, pictures and writing;
objects of reference, finger spelling, communication passports, human and technological aids to
communication, variation between cultures

 

2. Understand factors that influence communication and interpersonal interaction in health and social care environments
Theories of communication: Argyle's stages of the communication cycle (ideas occur, message coded,
message sent, message received, message decoded, message understood); Tuckman's stages of group
interaction (forming, storming, norming, performing)
Environment: factors, eg setting, noise, seating, lighting, space, time
Barriers: factors, eg type of communication (difficult, complex, sensitive), language needs/preferences,
sensory impairment, disability, personality, self-esteem, anxiety, depression, aggression, submissiveness,
assumptions, value and belief systems, jargon, cultural variations, use and abuse of power, effects of
alcohol/drugs

 

3. Understand ways to overcome barriers in a health and social care environment
Communication and interpersonal interaction: possible strategies, eg staff training, assessment of need, using
preferred method, promoting rights, confidentiality, defusing aggression, assertiveness, appropriate verbal/
non-verbal communication, building relationships, appropriate environment, attitude, confidence
Aids to communication: human (advocates, interpreters, translators, signers, mentors, befrienders),
technological aids (hearing aids, text phones, minicom, voice activated software, relay systems, loop
systems)

4. Be able to communicate and interact effectively in a health and social care environment
Contexts: formal; one-to-one; group; with people using services; with professionals/colleagues
Communication skills: verbal and non-verbal, eg listening and responding, tone, pace, language,
appropriate environment, proximity, clarifying or repeating, questioning, responding to difficult situations,
defusing anger
Effectiveness: group and one-to one situations, eg awareness of needs and preferences, interpersonal
skills, attitudes, overcoming barriers, adjusting interactions, assertiveness

 

    Unit Assessment

Assessment takes the form of written assignments, observations, in-class tests, verbal assessment and projects

To gain the unit learners must achieve, as a minimum, the Pass grade; the Pass grade is in effect the gaining of the credit for the unit, and this contributes to the overall qualification grade. All units must be passes within the rules of combination to achieve the overall qualification.

 

The table below shows the number of points scored per credit at the unit level and grade

Level Points per credit
  Pass Merit Distinction
5 7 8 9
6 9 10 11


Learners who achieve the correct number of points within the ranges shown in the 'qualification grade' tables below will achieve the qualification Pass, Merit, Distinction or Distinction* grades (or combinations of these grades appropriate to the qualification).

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