Unit code:                R/601/1792

QCF level:                QCF Level 4/ NFQ Level 6

Credit value:            15

Aim

This unit will provide learners with a comprehensive understanding of contemporary rooms’ division operations management and the importance of revenue management to operations.

Unit abstract

The unit examines the role of the rooms division within the management of a hospitality operation, the operational elements that comprise the rooms division and how these are  deployed by management to maximise both occupancy and rooms revenue. Learners will gain understanding of the role of the front office as the ‘nerve centre’ of customer activity with network communication links within and to other departments. They will also gain understanding of the management of housekeeping services.

Learners will be able to identify trends and technologies which impact on rooms division operations and effectively utilise a computerised operating system within the rooms division.

Learning outcomes

On successful completion of this unit a learner will:

1. Understand services provided by the rooms division in diverse contexts
2. Understand the impact of contemporary management issues on the effective management and business performance in the front of house area
3. Understand factors that contribute to effective management and business performance in the accommodation service  function
4. Be able to apply techniques to maximise and measure occupancy and rooms revenue.