Unit 9: Human Resource Mgt. for Service Industries

Unit code:                J/601/1756

QCF level:                QCF Level 5/ NFQ Level 6/7

Credit value:            15


This unit enables learners to gain understanding of human resource management, employee relations and employment law, recruitment and selection, and training and development in service industries.

Unit abstract

This unit looks at the key elements in human resource management.

Learners will investigate employment law and how it affects service industries businesses. They will also investigate the current state of employee relations in service industries.

Learners will examine the practicalities of the recruitment and selection process in order to develop the skills required to effectively administer this human resources function.

Learners will investigate training and development in service industries businesses to determine the contribution they make to an effective  business.

Learners must ensure that their evidence relates to the hospitality industry.

Learning outcomes

On successful completion of this unit a learner will:

  1. Understand  human  resource management
  2. Understand the effect of employee relations and employment law on service industries businesses
  3. Understand the recruitment and selection  process
  4. Understand training and development in service industries businesses.